At Arkley Fine Art, we pride ourselves on providing excellent service at every stage of the sales process, including delivery. Where possible, a member of our team will personally deliver your artwork to your door. This depends on your geographical location. For clients further afield, we use a
specialist art courier to ensure your piece arrives safely, as the secure transport of your artwork is our top priority.

All deliveries are fully insured, and we take every precaution to minimise the risk of damage in transit.

In the unlikely event that your artwork doesn’t arrive in perfect condition, please contact the team in the gallery within 24 hours of delivery.

On the rare occasion that a client receives an artwork they'd like to return, we offer a
14-day returns policy for purchases made online or over the phone, so you can buy with confidence.

We initially offer store credit to help you find the perfect piece. However, if we’re unable to
find a suitable alternative, a refund will be issued to the original card used for the purchase within 7 working days.

If you have used our 48-Hour Home Approval & Hanging Service, your 14-day cooling off period begins on the date the artwork is hung in your home.

1. Deposit and Booking

• A 50% non-refundable deposit is required upon confirmation of the commission brief. This deposit secures the booking and allows the artist to begin work on the artwork.
• By paying the deposit, the client agrees to the terms outlined in the commission brief and these Terms and Conditions.

2. Final Payment

• The remaining 50% of the total cost is due upon completion of the artwork.
• The client is legally obligated to pay the final balance, provided the completed artwork aligns with the agreed-upon specifications detailed in the commission brief.

3. Delivery and Approval

• Upon completion, the client will be provided with photographs or proof of the finished artwork for review.
• The final payment must be made in full before the artwork is released or delivered to the client.

4. Non-Cancellation Policy

• Commissioned artworks are bespoke and made to the client's specifications. As such, they are exempt from cancellation rights under the Consumer Contracts Regulations.
• Once the artist has commenced work on the commission, the client cannot cancel the order or request a refund of the deposit.

5. Acceptance of Terms

• By proceeding with a commissioned artwork, the client confirms that they have read, understood, and agreed to these Terms and Conditions.
• Please note it is the client’s responsibility to pay to return the works back to us in perfect condition at our trading address. We are more than happy to arrange and assist you with this process. Feel free to give us a call on 01462 612 596 for further information.

Please note that not all items are eligible for discounts or offers when using vouchers or promotional codes. Certain artworks, limited editions, and commissioned pieces may be excluded from voucher redemption. These exclusions will be clearly stated at the time of purchase. This does not apply to the use of gift cards, which can be used across all available items. For further clarification, feel free to contact our team prior to purchasing.

Please note if you opt for one of our team to hang your artwork in your home as part of your home approval service. It is not the responsibility of Arkley Fine Art to 'make good' any surfaces where a fixture has been placed should you decide not to go ahead.